Never would I have thought my dog would have had her own little Dog Grooming nightmare like she did…
Back in January this year, I couldn’t get Coco booked into her usual Groomers as she gets really busy and booked up quickly as she’s popular. So I booked in with a Mobile Dog Groomers named Spruce Ya Pooch.
I was honest and told them Coco was slightly matted and needed cutting as soon as possible and they did get me booked in quite quick.
The groomers were friendly enough and polite BUT what they did to my Coco isn’t normal…
Coco was left bald! They had literally skinned my princess. They had shaved her ALL OVER! Grade 1 all over her body. Her fluffy tail, gone. Her long fluffy ears, gone. She was one a Shih Tzu now looked like a PUG!
As I said she was matted in places but they didn’t even try and take the nots out. I left coco with them all fluffy whilst I went to make them a drink and when I came back to the van they had started shaving her. It was too late to say anything, too late to tell them to stop. My baby’s fur had mostly gone! Dropped to the van floor like a tree in winter loosing its leaves.
I decided to leave them too it and go into the house to my mum where we watched them from her bedroom window and we realised straight away they never shut their van doors once, they didn’t even attached her to a lead she could have run off as they did totally let go of her at one point. If she’d had run off she’d have probably come running back to the house with embarrassment poor girl.
Once they’d finished they brought her back to me I said thank and paid them £35! £35 and they had skinned my dog! £35 for them to remove all her features! £35 for them to leave her furless! They told me her fur would be back again in 6-8 weeks. They asked me to write a review on their Facebook page which I said I would but I decided to give it 6-8 weeks and see what Coco’s hair was like by then.
I knew there and then what I wouldn’t be using them again or recommending them to anybody…
I was honestly left heartbroken, ashamed they’d done this to my baby. I felt embarrassed for her! I knew people would look and make comments when we went for walks. Even Coco looked upset she was in a mood and didn’t want any cuddles or kisses from anybody.
After they had left me and my mum were talking and I soon noticed there was blood on the floor. Coco looked so unsettled I knew something was wrong. I picked her up and checked her all over and realised she was cut in several places, she was bleeding badly from her paw, she had been cut on her neck and a little on her belly. 20 minutes I was holding a paper towel on her paw for before it finally stopped, that’s not normal! I messaged them and told them to which they did come back and have a look and told me they’d already put powder on her to stop the bleeding, the didn’t tell me that when they gave her back to me!
After talking with my mum I decided to go out and buy Coco a coat as it was cold in January and I knew for a fact she was going to be freezing on walks, I used to walk her quite last. I went and got her a coat her normal size, medium. Was massive on her. Went back and got a small, too big again, got an extra small. Lovely fit.
Took her for a walk that evening with her harness and coat on. She refused to walk! I had to carry her. Got to end of street and put her down and she ran home!! She didn’t eat, she didn’t want to walk, she didn’t want snuggles or wet nose kisses, she just wasn’t herself. What had they done to her and why?!
I did look at pictures and reviews before booking with Spruce Ya Pooch and they did a shih tzu which looks so cute and that’s why I booked with them. I didn’t know they would do this to my dog. They skinned her, left her with no fur coat, intact her skin was prickly like when a man has his hair cut in grade1.
Coco when from looking like a shih tzu to now looking like a pug.
Looking at pictures on their Facebook page it looks like their still skinning dogs and leaving them with no fur still! They’re butchering them!!
It took until April for Cocos hair to grow back fully. She now thankfully goes to her normal groomers and looks to her normal beautiful self.
It’s absolutely shameful what they did to my dog. I finally wrote a review for their Facebook page in March. 7 weeks after Coco was groomed by them to which I had NO reply up until a couple of days ago where I wrote a comment on one of their pictures of a dog that they had skinned and left with hardly any fur again.
I got a reply, they were rude and really unprofessional. They made threats to come to my mums house and sort this out like adults to which my mum asked them not too and they called her a clown. Is that professional? They even lied and said they had never groomed my dog and never will and told me to go friend some friends. I posted pictures of Coco which was on their Facebook page to which they then realised and said she was a mess and they could have reported me for neglect!
I put screen shots of what they had said to me on my Facebook to which people agreed with me and wrote reviews telling people how unprofessional they were and shouldn’t own a business.
I have been intouch with the British Dog Grooming Association and Spruce Ya Pooch aren’t actually registered with them! Surly that is bad?
I have recently reported them to the RSPCA and hopefully an officer will be intouch with me soon. If they still let them continue to groom I hope they offer them some proper grooming training and advice and they stop skinning dogs!
I wouldn’t wish this on anybody’s dog!
A word of warning always check more then reviews on Facebook, internet etc. Always check bad reviews too!